Due to Covid-19 we offer adjusted services and facilities




Amenities
and
Facilities

For Your Comfort

  • Free Wi-Fi access
  • Tea and coffee on the house
  • Lift
  • Computer corner
  • Iron and iron board on request
  • Wake-up call on request
  • Shoe-shine machine

For Your Convenience

  • Free secured baggage storage facility
  • Vending machine with snacks and drinks
  • Print - Fax - Photo copy
  • Late night check in facility
  • Airport drop off (paid)
  • Tourist information

For Families

  • Baby cot on request
  • Children up to 2 years old stay free of charge using baby cot or sharing the bed with parents
  • Maximum 1 baby bed in a room

Meal Available

  • Continental breakfast (7.30 am to 10.30 am)
  • Price 12.00€ p.p

Check-in & Check-out

  • Check in starts from 14:00
  • Check out until 11:00
  • 24-hours reception

Important

  • No smoking policy both in rooms and hotel premises
  • Pets are not allowed in the hotel
  • Hotel doesn’t have any parking facility

Prepay&Save Rate / Non-Refundable Rate

  • Online payment.
  • Reservation is only confirmed if the full price can be charged.
  • No amendment of the reservation.
  • No refund on cancellation

Standard Rate

  • Valid Credit Card is required for reservation guarantee.
  • No prepayment i but credit card will be authorized.
  • No cancellation fee if cancelled 24 hours prior to the date of arrival. If cancelled later or In case of no show cost of the first night will be charged.
  • Amendment of the reservation is allowed and free of charge 24 hours prior to the date of arrival.
  • Please note that the date of arrival starts at 0.00 a.m. (CET).

Group Reservation

In a single reservation when 5 or more than 5 rooms are booked, it is considered as a group reservation. In this case hotel may ask for a pre-payment as a guarantee of the reservation, acceptable only by bank transfer. Credit card is not accepted for pre-payment. Hotel will be in contact with the booker/guest to follow the procedure. Please note that a group reservation is not confirmed till hotel receives the pre-payment.

About Pre-authorisation

Pre-authorisation is not a charge it is a temporary hold. When you make a reservation, there may be instances that the hotel will pre-authorise your credit card. This means hotel will check if your credit card is a valid credit card and if the card has enough money to cover at least the first night of your reservation. The hotel, however, will not proceed with the charge it is a temporary hold. The length of the hold will vary, and your credit card company can advise how they handle this.

No-show Policy

For standard rate reservation, the full amount of the first night will be charged and the reservation is no longer valid.

For Hot-Deal/Non-Refundable/Prepay & Save reservation, if no communication is conducted of guest arriving later than actual arrival date, hotel is not obliged to keep the room on hold longer than the actual arrival date/night. However, if guest(s) still show up on the next day without communicating to the hotel, hotel will still try its best to assist the guest but the hotel does not guarantee providing any accommodation. In such case hotel may follow overbooking procedure to assist the guest.

Taxes

All prices are including VAT and excluding city tax. City tax 7% per room per night + €3 per person per night.

WinnRewards Loyalty Program

Hotel City Garden Amsterdam is a partner hotel of WinnRewards loyalty program. By making reservation at Hotel City Garden Amsterdam and accepting Term & Conditions of Hotel City Garden Amsterdam, you also accept the Terms & Condition of WinnRewards loyalty program. More on WinnRewards Terms & Conditions